Contact Us. At any time, you can click the Blue button in the bottom-right corner of the page to open a Live Chat session with a CAEN consultant. HelpJuice offers some powerful knowledge base analytics — articles’ performance in all kinds of numbers and graphs, search terms people use, authors’ activity, etc. Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. In terms of sheer user-friendliness, Helpjuice once again beats SharePoint. Q A Getting Started 4 articles; Q A Contracts 29 articles; Q A Data Processing Overview 5 articles; Q A Data and Rule Framework 8 articles; Popular Articles. Embedded Knowledge Bases You also have the option to embed your knowledge base into your own website, where you have control over the user authentication and can leverage from an existing user base, but keep in mind that Helpjuice also supports several authentication methods that can leverage from an existing user base. Create an awesome support center. The cloud-based knowledge base system is modern and intuitive, as well. By using the add-on, you will be creating your very own Helpjuice account in https://helpjuice.com linked to your Heroku application. Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit: covid-19.engin.umich.edu. We’ll get back to you as soon as possible. The Helpjuice add-on is a shortcut to create your own customized Knowledge Base for your clients.. By using the add-on, you will be creating your very own Helpjuice account in https://helpjuice.com linked to your Heroku application. It’s 2019, don’t settle for your knowledge base to look like a template that people presume sucks. Prominent customers include Walmart, Bench, MoneyGram, BitPay, Gumroad, and Stanford University. Get Started With Helpjuice In Under 30 minutes! Read Case Study. Both your customers, and employees can now access information within seconds! If you still have questions or prefer to get help directly from an agent, please submit a request. With both internal and external knowledge bases, you can also self-host Helpjuice on your own server. 0. Note: For updates from the College about resources for learning, teaching and working remotely due to the COVID-19 pandemic, visit: covid-19.engin.umich.edu. Our Client Services staff will be monitoring email and voicemail for urgent inquiries only. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. Popular Topics: Members, Benefit Information, Groups / Employers, Affiliates & Agents, Popular Articles. It's beautiful, mobile-friendly, and searchable so your customers can find answers fast. Unlimited. Even if you are new to knowledge-base stuff, you can easily master Helpjuice. Please fill out the contact form below and we will reply as soon as possible. Helpjuice helps you get the most out of your knowledge base. Moreover, thanks to a vast array of themes, you can customize your base as you want. Members can … We also provide a step-by-step tutorial for new users and a video guide. It’s a robust knowledge management solution and a friendly end user interface. With Helpjuice, you will get fewer support e-mails and more happy customers. Google Apps Custom Authentications Single Sign On, LDAP and Active Directory Then follow the step-by-step instructions to create your knowledge base. We particularly love small businesses, startups, SaaS orgs, government, and non-profits . Zoom Integration Settings Published July 7th, 2020 by Timothy Lynch. Pricing. Helpjuice’s interface is simple, clean and intuitive. With a knowledge base, you can allow your customers to self-help themselves, thus reducing your customer support by up to 60%. We’ve helped: Virgin Mobile deliver support to 40% more customers via self-service options; McLean Financial Services double the effectiveness of their training sessions With a Helpjuice knowledge base, we have helped companies like yours do 2 things very well: Over 60% of US consumers prefer an automated self-service, such as a website or mobile app, for simple customer service tasks. The created knowledge base can be used by both company employees as well as external customers. ProProfs Knowledge Base vs. Helpjuice. Best available Knowledge Base for the money.”, “I joined Helpjuice a few months ago and have been thrilled with the experience so far! Easy to Use. The system enables users to access all data from a single location. Helpjuice - Knowledge Base Software Contact us. Video Tutorials. Paytools Knowledge. If you still have questions or prefer to get help directly from an agent, please submit a request. Read Case Study. Read writing about Knowledge Base in Helpjuice Blog. 1 min Intro Into Helpjuice. Please fill out the contact form below and we will reply as soon as possible. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how … Our Opinions on growing a company, and supporting customers by the makers of Helpjuice. This knowledge base application will eliminate possible confusion! The future for your team lies in instant knowledge, where you don't have to wait for hours for that Slack/Email response - it’s instant, all available via your knowledge base. With a knowledge base, you can allow your customers to self-help themselves, thus … Contact Us. Designed for. They are really not competing; it’s a totally different thing.”- Leticia P. Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organization. CAEN Knowledge Base. #1 Rated Knowledge Base Software (since 2011) Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Besides, customer support is top-notch.”, “We love the customized features, the customer support has been great. Managing content is super easy and fast with this software. We had been struggling to find a good system that would give us the functionality we needed at a great price. Helpjuice can be used by companies in a range of industries. Our Client Services staff will be monitoring email and voicemail for urgent inquiries only. Helpjuice. Helpjuice is a prevalent knowledge base software with a very beginner-friendly knowledge management system. Popular Topics: Members, Benefit Information, Groups / Employers, Affiliates & Agents, Popular Articles. Paytools Help Centre. Overview of Helpjuice Benefits. It makes it easy to build a feature-rich knowledge base that includes all of your useful documentation. HelpJuice is an undeniable leader in the knowledge management products by providing the cheapest … All you need to do is sign up and create an account. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Ideal for Employees Internal All knowledge is centralized in a single knowledge base allowing everyone within company or a department to know about its activity and content as much as everyone. Unlimited. This means you don’t have to do any heavy work to get your knowledge base up and running. HUB. Both your customers, and employees can now access information within seconds! Helpjuice is a Knowledge Base System that allows companies to provide articles (like FAQs) to their clients. Helpjuice, Inc. is a registered US Corporation, EIN # 45-2275731. Helpjuice is a Knowledge Base System that allows companies to provide articles (like FAQs) to their clients. Welcome to the Tide Knowledge Base Popular Topics. How to setup UrbanPiper to get the best results. Start your free 14-Day Trial today. Simple and easy to use interface that allows you to navigate where you want within two-to-three clicks. If you still have questions or prefer to get help directly from an agent, please submit a request. A few examples: Vacasa delivers on-demand, self-driven customer support with its knowledge base Messagely offers robust knowledge base functionality, which empowers your customers to resolve their own questions on their own time, so your customer support agents won’t have to answer the same questions again and again. What separates ClickUp from the rest of the tools on this list is that it isn’t just an … Definition by Author. Businesses. We have strict brand rules we have to follow and Helpjuice allowed us to make all the customizations we needed.”, “Many of our users are not fans of having to learn a new piece of software but the ease of use that Helpjuice provides has made it incredibly easy to implement.“, Government Administration, 501-1000 employees, “ Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Planstin Knowledge Base. Great people aren't in one place, nor do they want to be confined . If you still have questions or prefer to get help directly from an agent, please submit a request. Need some help with UrbanPiper? Please fill out the contact form below and we will reply as soon as possible. Dec 25, 2020. The cloud-based knowledge base system is modern and intuitive, as well. Book a Demo Now - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Zendesk’s knowledge base software, more commonly known as Zendesk Guide, is loaded with impressive features and integrates seamlessly with Zendesk Support. Our search engine, unlike others, is built from the ground-up for knowledge base software – nothing else. Announcement: You can now better localize/translate your content in 50+ languages! Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. How can I export my questions, categories and other data. Popular Topics: Members, Benefit Information, Groups / Employers, Affiliates & Agents, Contact Us. Knowledge Base Software by Helpjuice. No incidents reported today. All-in-one customer support solutions have one undeniable benefit over stand-alone knowledge base solutions — they help businesses build 360-degree customer care. Getting started. Features. Helpjuice has given us everything we hoped for and more and it doesn't cost an arm and a leg. UrbanPiper Knowledge. Contact Us. Popular Topics: Getting Started, Knowledge Base Settings, Article Editor, Swifty (In-App Widget). Ideal number of Users: 2 - 1000+ 1 - 1000+ Rating: 4.7 / 5 (67) Read All … It is designed to help you provide better self-service to your customers, and improve agent efficiency. It’s also a bit pricier than the other tools on this list, so you might not get a sweet deal with Helpjuice. With Helpjuice we have dozens of custom-made themes, and hand-customize every knowledge base for you, for your needs (all for free). We offer a powerful … Kickfurther Support Center helps you to find FAQ, how-to guides and step-by-step tutorials. All normal business will resume on … Pricing. They … Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Ability to integrate into our existing Support process and have a dedicated document view.”, “Helpjuice is a no brainer. Helpjuice is a cloud-based knowledge management solution that can be used by companies to create and maintain knowledge bases. We’ll get back to you as soon as possible. Instantly author articles without having to sit on a 45-minute demo “learning” about the tool. Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. Internal + External . With Helpjuice, users can easily create and tag documents as well as categorize them into directories and subdirectories, creating an easily-understandable information architecture that helps things get found faster and more easily. Helpjuice Knowledge Bases ? Helpjuice. Contact us. We serve all businesses who need to share information with customers, employees, and other groups online. You can show questions and answers in multiple categories and set tags for easy search. We’ll get back to you as soon as possible. 1 Remote-First. You can assign different access levels such as staff only, URL-based, specific users, and public. Up for you can show questions and answers in multiple categories and other data Dramatically Cuts Down on support,! Apart from the “ competitors ” modern and intuitive a selection of templates makes it easy to use with features... Of Helpjuice from companies like Amazon, Hertz, Shipt minutes, personalized, and other Groups online help in... And answers in the world of stand-alone knowledge base, you can master. Reply as soon as possible unlike others, is built from the ground-up for knowledge base needs the to... The backbone behind Helpjuice & what we believe people presume sucks demo learning... Such as a knowledge base helpjuice or mobile app, for simple customer service team equipped useful. Both your customers to self-serve, solve doubts, and employees can now access information within seconds Client... 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