The law cites several examples such as the following: Consumers must be equipped with shopping skills and should exercise vigilance, whether buying in a supermarket or in other types of stores, if he or she wants to save precious money, time and energy. Gabay When You Buy: Online Shopping Securitips Only a foolish businessman will offer his goods to the market without considering the needs of the consumer. Q: Is there a time limit within which a buyer may return defective products? During repair and the period of availment of the Lemon Law rights, the consumer, as agreed with the concerned manufacturer, distributor, authorized dealer or retailer, shall be provided with any of the following: Consumer information for sustainable consumption, Safe and Sustainable household in South Asia, 2018 - Making digital marketplaces fairer, United Nations recognition of World Consumer Rights Day. Go for quality, not quantity. A : Yes, provided that, the consumer will pay the difference in cost. Transactions made over the Internet are on the rise. Right to Choose Moreover, infiltrating via money transfer service schemes has also become a headache to consumers. Attach scanned copy of 2 valid IDs. Avoid sharing unnecessary personal details online. Can he/she invoke the prohibition on “No Return, No Exchange”? The decision/order is not supported by the evidence, or there is serious error in the findings of facts. Hackers exploit out-of-date software and operating systems to launch cyber attacks. A service, or repair of a consumer product is needed when in fact it is not. And, in spite of conveniences of these places offer, places like Divisoria and wet markets, where the culture of haggling and negotiating thrive, continue to give them a run for their money. Q : What is a “brand new motor vehicle”? Literature, printed in posters, flyers and brochures or posted on the company website, provides the important details that could push consumers into buying. Consumers want actual live people to explain the virtues of a certain product or service to them before they actually buy these goods. Basta depektibo and biniling produkto, pwede i-replace, i-repair o i-refund. In this way, the consumer is informed that there is a reason for the mark -down in prices. Check for details on a franchisor’s membership with the following associations: In these times of global financial crisis, scammers incessantly plot dirty tactics to lure their prey—the consumers. While 21,000 survey respondents would hardly be a representative sampling of the world’s billions of consumers, the study does say something important to businesses and consumers are looking for adequate information to guide them during purchases, and product information in labels and packaging is becoming a key factor in determining whether a product will be bought or not. 7394 or the Consumer Act of the Philippines, and for other Purposes, Gift Check/ Certificate/ Card – an instrument issued by a supplier to an individual, partnership or a juridical entity for monetary consideration evidencing a promise by the issuer that consumer goods or services will be exchanged in favor of the bearer upon presentation of said gift certificate/ check/ card to the value, credit, specific good, service or event shown in the instrument. You can also go to the Bureau of Trade Regulation and Consumer Protection at 361 Sen. Gil Puyat Avenue, Makati City. A : Yes, provided that, the manufacturer, distributor, authorized dealer or retailer disclosed the following information to consumers: A: Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods or imperfection in the service. Q : What if the DTI found no defect or nonconformity on the motor vehicle? It is up to the businesses to make sure that these labeling requirements are written in a language easily understandable to consumers but ultimately, becoming knowledgeable about the meaning of the information in labels rests solely on the consumer. The e-mail links to an authentic-looking web page that is used to trick recipients into disclosing personal information such as credit card numbers, home addresses, and other sensitive financial information. Vary your meals. For instance, clothing stores sometimes goes on sale for items with factory defects. Business establishments with unused Official Receipts should erase or blot out the words “No Return, No Exchange” before issuing such receipts and henceforth, such words should no longer be printed in their receipts or anywhere in their business establishments. Look for products that are not expiring soon. Q & A on Consumer Rights With this, the DTI’s Consumer Protection and Advocacy Bureau (CPAB) warns the public with the following tips: Protect your credit card from theft or loss. Their business is at the mercy of the patronage of consumers. First of all, the sales personnel must be trained to deal with all kinds of personalities. e) involvement of consumer representatives in the formulation of social and economic policies. A : Nonconformity refers to any defect or condition that substantially impairs the use, value or safety of a brand new vehicle which prevents it from meeting the standards or specifications of the manufacturer or distributor. Thus, in the traditional retail setting, it is the good sales persons that keep the customers coming back. This is a 15-seconder television material showing a Filipino family with a father who’s an overseas worker and properly sends a Balikbayan box home to his family that contains products for their personal use. Be alert for low-budget, economical but nutritious recipes and other consumer product information. Does anyone notice her buying pattern? Understand well the terms of the contract. For some people, trying to decipher the cryptic text in food containers and packages is an amusing mental exercise, a kind of distraction to eating processed goodies containing multi-syllabic, hyphenated ingredients they cannot pronounce, like sodium caseinate, xylitol, aspartame, monosodium glutamate, evaporated cane juice, partially-hydrogenated vegetable oil. Avoid spoofed sites by entering web addresses directly into the browser yourself or by using bookmarks you create. Consumers were most likely to check for fat, calories, and sugar content, as well as preservatives, coloring and additives. Lopez. It has never been sold nor registered with the Department of Transportation and Communications (DOTC) or any appropriate agency; and The Philippine Lemon Law Help control. For more information, visit the NTC website. If they like it – more likely it will have a good shelf life – but if they love it, a bestseller is born. At the check-out counter, unload items with prices showing. Never rude to clients no matter what mood they are in. Watch out! Modifications not authorized by the manufacturer, distributor, authorized dealer or retailer; Accept the return of the motor vehicle and refund the purchase price, and pay collateral charges. Thus, companies spend a lot of money to study on how consumers behave and the preferences they make. Consider the ordinary housewife, everyday she has hundreds of pesos at her disposal to buy basic needs and splurge on some luxury items on what is leftover from her budget. Without one you don’t know who you’re sharing your network with. In this 15-seconder infomercial, the DTI urges Filipino consumers to be more vigilant when shopping online. DTI 4-A Consumer Protection and Welfare . Look for expiry dates to insure freshness. Gabay When You Buy: Suggested Retail Price Q: If after buying a certain item, a customer changes his/her mind and wants to return said item. Suki means you get a discount. You can also see whether a site is secure by looking at the bottom of your browser’s window for an icon of an unbroken key or lock that’s closed, golden, or glowing. A: Dapat! CONSUMER RIGHTS The Right to Basic Needs. Consumers International is a charity (No.1122155) and a not-for-profit company limited by guarantee (No. Suki means you get more sukli or more value for your money. Accept the return of the motor vehicle and refund the purchase price, and pay collateral charges. Starting 01 July 2012, all suppliers, issuers, distributors and sellers are prohibited to issue and/or sell gift certificates/check/cards with an expiry date. Companies will only supply what the consumer is willing to buy. Meanwhile, unpopular products end up in incinerators. Probably she would drop the kilo of fish and buy a pair of step-in slippers as she detours to the nearby department store. A: Basta may Resibo o Warranty Card, pwede na! A : 01 s2012 – Air Passenger Bill of Rights (Signed December 10, 2012) Buying from unknown person would not guaranty security on products or services being offered. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Philippine National Trade Repository (PNTR), Philippines-Japan Economic Partnership Agreement (PJEPA), Philippines-European Free Trade Association (EFTA) Free Trade Agreement (FTA), Philippines-European Union (EU) Free Trade Agreement (FTA), Domestic Bidder’s Preference Certification Program, Gender Responsive Economic Actions for the Transformation of Women II (GREAT Women II), Integrated Natural Resources Environmental Management Project (INREMP) – Livelihood Enhancement Support 2, Mindanao Agro-Enterprise Development Project (MADP), Negosyo Center – Institutionalized Innovation Assistance for SMEs, ON3 Technology Entrepreneurship Acceleration Program, Rural Agro-Industrial Partnership for Inclusive Development and Growth (RAPID Growth), Project on the Elaboration of Industry Promotions Plan Using Value Chain Analysis, Technical Cooperation Project for Industrial Competitiveness Through Human Resource Development and Supply and Value Chains, Trade Related Assistance for Development (TRADE), ASEAN Regional Integration Support – Philippines Trade-Related Technical Assistance (ARISE Plus – Philippines), Strengthening the Impact of Trade on Employment in the Philippines, Philippine-Korea Free Trade Agreement (PH-KR FTA), Advancing Philippine Competitiveness (COMPETE), Advanced Sustainable Consumption and Production (Advanced SCP), Chemicals and Waste Global Environment Facility (GEF) 6 Cycle- (ESM for SMEs), Promotion of Green Economic Development (ProGED), Asia-Pacific Economic Cooperation (APEC) Women and Economy (WE), Switzerland SECO-UNIDO Global Quality Standard Programme (GQSP), Personal Computers for Public Schools (PCPS), Accredited Private Emission Testing Centers. Always set a password for access to your Wi-Fi network. A : Yes, an appeal may be filed before the DTI Secretary within fifteen (15) days upon receipt of the decision based on the following grounds: The vehicle is constructed entirely from new parts; Covered by a manufacturer’s express warranty at the time of purchase; It has never been sold nor registered with the Department of Transportation and Communications (DOTC) or any appropriate agency; and. A : Yes, provided that, the consumer will pay the difference in cost. She is free to choose from a wide variety of products offered at the market shelves. Name at Address ng Manufacturer “There are eight (8) basic consumer rights and these are: the right to basic needs, right to safety, right to information, right to choose, right to representation, right to redress, right to consumer education and the right to a healthy environment,” Roma explained in details. Q : What is the coverage of the Philippine Lemon Law? In case you suspect that the transaction is a scam, call the money transfer firm immediately. Stay safe when making payments online and only use websites that start with ‘https’ and have a green padlock sign. In 2016, the number of email viruses detected was four times higher than in 2015. In this 15-seconder infomercial, the DTI urges Filipino consumers to be more vigilant when shopping online. Replace the motor vehicle with a similar or comparable motor vehicle in terms of specifications and value; or A consumer product or service is of a particular standard, quality, grade, style or model when in fact it is not. Filipino International Franchising Association (FIFA) Go for quality, not quantity. You can also see whether a site is secure by looking at the bottom of your browser’s window for an icon of an unbroken key or lock that’s closed, golden, or glowing. c) provision of information and education to facilitate sound c hoice and the proper exercise of rights by the consumer; d) provision of adequate rights and means of redress; and . And, in spite of conveniences of these places offer, places like Divisoria and wet markets, where the culture of haggling and negotiating thrive, continue to give them a run for their money. While consumers have the right to choose and make a canvass of prices, once a sale in done and the product has no defect, one cannot return the goods nor ask for a refund A: The Plan has six-month objectives and three-year objectives. Complaints and requests for review of our processes help us continuously improve the quality of our services and communications. DAO 10-04: Guidelines on the Issuance, Use and Redemption of Gift Checks, Certificates or Gift Cards in accordance with Republic Act No. But definitely, the power is in the hands of the consumer from which firms take their cue. In this 30-seconder infomercial (Q&A format), the DTI enjoins the Filipinos to know and exercise their rights as consumers for protection against dishonest traders and defective products., and entrepreneurs. Q : Can a manufacturer, distributor, authorized dealer or retailer be held responsible for the resold motor vehicle? Adjudication proceedings shall not exceed twenty (20) working days. Q: Like mo ba ang Online Shopping? A consumer product or service is available to the consumer for a reason that is different from the fact. All gift checks/certificates/cards with no expiry dates shall be redeemable until used by the bearer. A : Yes. In 2015, spam email attempts to obtain sensitive information such as usernames and passwords to people’s work emails increased by 55%. Call the bank immediately to block access for lost or stolen card. Retailers are encouraged to promote transparency to consumers among their ranks. A consumer product or service can be supplied in a quantity greater than the supplier intends. In 2016, the number of email viruses detected was four times higher than in 2015. Starting 01 July 2012, all suppliers, issuers, distributors and sellers are prohibited to issue and/or sell gift certificates/check/cards with an expiry date. , address, or repair of a certain store was bought from a wide of.: how is the coverage of the family transaction is a partnership between the DTI-CPG and the ABSCBN Broadcasting for! By consumers laws to protect you and the ABSCBN Broadcasting Corporation for consumer advocacy schemes has also become headache... 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